Comfort Policy

In order to ensure the sleeping comfort of all our valued customers, FindMyMattress.com is pleased to offer one comfort exchange when you purchase a mattress or sofa bed mattress (subject to exceptions set forth below). Please keep in mind that a worn out foundation or box spring may not allow you to realize the maximum comfort from your new mattress.

If you change your mind during the first 90 nights, you can call FindMyMattress.com and we will exchange your mattress for one of equal or greater value. Please read the details of the policy below. The trial period begins the night of your delivery.

Because this is a new bed and possibly a new type of sleeping comfort for you, we strongly recommend that you give it at least a 30 night “breaking-in” period. During this time you must follow the care instructions on your warranty card. Remember that your bedding purchase is an investment in your comfort and health.

If within the first 90 nights you are not completely satisfied with the sleeping comfort of the bedding you have purchased from FindMyMattress.com we will gladly exchange the unit for you. We will exchange your bedding for bedding of equal or greater value.

FindMyMattress.com will pay the return transportation charges as long as the return is authorized in advance. FindMyMattress.com retains the right to determine the method of shipment. If the customer sends the product back without authorization or chooses their own method of transportation, they will be responsible for all costs incurred.

It is the customer’s responsibility to have the product boxed and have it ready for pick-up. The bed must be in like new condition- no holes, stains or odors such as cigarette for full credit.

If the replacement bedding is of higher value, you must pay the difference. Discounts, coupons and special offers do not apply to exchanges.

Please note: Merchandise must be clean and free of holes, tears, stains and odors of any kind or we cannot make the exchange. No comfort exchange will be made after the 90th night.

FindMyMattress.com does not offer refunds.

All comfort exchange requests must be made within 75 nights from the original date of delivery and the exchange must be made before the end of the 90th night.

Custom sizes, Mattress Toppers, Electric Beds, Folding Cots, Futon Products, High-Risers, Air Beds, Clearance Beds, Floor Samples, Water Beds, RV Mattresses and Bedding Related Products (which shall include, but not be limited to Sheets, Mattress Pads and Protectors, Pillows and Protectors and Comforters), when and if these products are offered.

If the customer orders the incorrect size, the customer is responsible for the original delivery charges and the return shipping charges, as well as packing the product in the appropriate carton for return shipment.

Manufacturers' warranties may require that customer rotate the mattress.. The mattress must be used on a surface (foundation, platform bed, etc.) that provides adequate support. Failure to provide adequate support may void the warranty. For any mattress, queen size or larger used with a foundation and frame, the frame must have center support. Use of a frame without center support may void the warranty. Please consult your warranty card for further instructions. Keep this receipt and your warranty card in a safe place.

If FindMyMattress.com is facilitating an initial delivery via a public trucking company, delivery charges depending on location may apply.

In the event that FindMyMattress.com offers clearance or floor samples, all clearance items/floor samples are sold “AS IS” and are final sales. No exchanges and no refunds on clearance/floor samples/custom size bedding.

* FindMyMattress.com has the right in its sole discretion to refuse removal of customer's existing bedding in the event it is stained, bug infested or has any other unsanitary conditions. In such event and in FindMyMattress.com’s sole discretion, the customer's bedding may be placed at curbside to be disposed of by the customer or a private or public waste removal company or left at the premises. FindMyMattress.com does not assume any liability or responsibility for bedding left at curbside, within or on the premises or for any unsanitary conditions. FindMyMattress.com does not assume any liability or responsibility for non-removal of customer’s existing frame.

You can reach our Customer Service Department by dialing 1 877 366 5995.

Special Services: White Glove Delivery Services may be available in certain areas. Please call our Sleep Health Specialists at 1 877 FMM 5995 for additional information.

Financing may be available for qualifying buyers. Please ask our Sleep Health Specialists for details.

Thank you for purchasing from FindMyMattress.com.